Delivery Process:

Please ensure that you are available at the contact number provided during check-out for the full duration of the delivery window. Our delivery team will call this number when they are on their way to your location. If there is no answer, they will leave a voicemail and will call a second time. If there is no answer for the second attempt, our team will move onto their next scheduled delivery and a new delivery date / time will need to be coordinated with our customer service team.

There will be a 50% restocking fee if the order is cancelled less than 24 hours before delivery.

COI:

If your building requires a COI for delivery, Mr. Jingles Christmas Trees will provide free of charge. To request a COI, please follow the steps below to ensure a seamless delivery process:

Check with your building if a COI is required. If so, please request a sample COI from them with their specific requirements.

When selecting your delivery window, please allow for a minimum of 48hrs between the time the order is placed and the time of delivery to allow enough time to secure the COI prior to delivery.

At the time of check-out, please note that a COI is required in the “Notes” section.

Please send a sample copy of your building’s COI requirements to mrjingles@propercompanies.com. After receiving the sample, we will reply with the COI to pass along to the building. Our delivery team will also have an electronic copy of this COI to present upon arrival if necessary.

**Please note: If our team arrives for a scheduled tree delivery and is turned away by the building because a COI has not been requested in advance there will be a $30 re-delivery fee to setup a new delivery date / time.

Cancellation / Re-Scheduling Policy:

Order cancellations or requests to re-schedule must take place prior to the start of your delivery window by calling ‪(844) 4-JINGLE / (844) 454-6453 or emailing mrjingles@propercompanies.com. Any cancellations or re-schedule requests made after your delivery window has started will be subject to a $30 fee.

Tree Swap:

At Mr. Jingles Christmas Trees, delivering you the perfect tree to celebrate the Christmas season is important to us. With our Love Your Tree Guarantee, if there is something wrong with your tree our team will make every effort to replace the tree. Below is a list of tree issues that may qualify for a swap upon review by the Mr. Jingles Christmas Trees team:

I ordered a tree that is too large / too small: If your tree arrives and you find that you have ordered a tree that is too large or too small, please contact our customer service team at mrjingles@propercompanies.com or ‪(844) 4-JINGLE / (844) 454-6453. Our team will arrange a day / time frame for a swap to replace the tree previously delivered for a tree that better fits your size needs. Please note that you will be charged a re-delivery of $30. Additionally, if you have upgraded to a larger size tree, you will also be charged for the difference in price between the original tree and the new, larger tree.

I’m not happy with the shape of my tree: It takes a minimum of 24 hrs. after delivery for the tree’s branches to settle after having been tied during transport. After 24 hrs., if you are still unhappy with the shape of the tree, please take photos and email to mrjingles@propercompanies.com. The Mr. Jingles team will review your case and if warranted, will work to schedule a tree swap. Please do not contact us for a swap until after the 24 hr. window has passed, as no action will be taken until we have given the tree ample time to acclimate.